Privacy Policy
This Privacy Policy outlines how we collect, use, protect, and handle your personal information when you access and use our online casino platform. We are committed to maintaining the highest standards of data protection and privacy in accordance with applicable laws of Bangladesh and international best practices. By using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. We encourage you to review this document carefully and contact us if you have any questions regarding our data handling practices.
1. General Provisions
We operate under the jurisdiction of Bangladesh and comply with all applicable data protection regulations, including the Digital Security Act 2018 and relevant provisions of the Information and Communication Technology Act. This Privacy Policy applies to all users who access our platform, create accounts, or engage with our gaming services. We reserve the right to update this policy periodically to reflect changes in our practices, technology, or legal requirements. Users will be notified of significant changes through email or prominent notices on our platform. Continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.
Our commitment to privacy extends beyond mere compliance with legal requirements. We believe that transparent data practices build trust and enhance the overall gaming experience. This policy covers all aspects of our data collection and processing activities, including information gathered through our website, mobile applications, customer support interactions, and third-party integrations. We maintain strict internal protocols to ensure that personal data is handled responsibly throughout our organization.
2. Information We Collect
We collect various types of information necessary to provide our casino services, ensure platform security, and comply with regulatory requirements. The scope of data collection is proportionate to the services we provide and the legitimate interests we pursue. All data collection practices are conducted in accordance with applicable privacy laws and industry standards.
| Data Category | Information Types | Collection Purpose |
| Personal Information | Name, email address, phone number, date of birth, address | Account creation, verification, communication |
| Financial Data | Payment method details, transaction history, withdrawal preferences | Processing deposits, withdrawals, fraud prevention |
| Technical Information | IP address, device information, browser type, operating system | Platform optimization, security monitoring |
| Gaming Activity | Game preferences, betting patterns, session duration, win/loss records | Service improvement, responsible gambling measures |
| Communication Records | Chat logs, email correspondence, support ticket history | Customer service, dispute resolution |
- Identity verification documents including national ID cards, passports, or driving licenses
- Proof of address documents such as utility bills or bank statements
- Financial institution details for payment processing and verification
- Self-exclusion preferences and responsible gambling settings
- Marketing preferences and communication consent records
3. How We Use Your Information
The information we collect serves multiple legitimate purposes essential to operating a secure and compliant online casino platform. Our data processing activities are governed by strict internal policies and are conducted only for specified, explicit, and legitimate purposes. We do not process personal data in ways that are incompatible with the original purposes for which it was collected.
Primary uses of collected information include account management, payment processing, game provision, customer support, security monitoring, and regulatory compliance. We utilize advanced analytics to understand player preferences and improve our service offerings while maintaining strict privacy protections. Marketing communications are sent only to users who have provided explicit consent, and we maintain detailed records of consent management.
- Verifying user identity and age to comply with legal requirements
- Processing financial transactions including deposits, withdrawals, and bonus credits
- Providing personalized gaming experiences and recommendations
- Detecting and preventing fraudulent activities or security breaches
- Fulfilling regulatory reporting obligations to relevant authorities
- Conducting risk assessments and implementing responsible gambling measures
- Improving platform performance and user experience through data analysis
4. Data Sharing and Third Parties
We maintain strict controls over data sharing and only disclose personal information to third parties when necessary for service provision, legal compliance, or with explicit user consent. All third-party relationships are governed by comprehensive data processing agreements that ensure equivalent levels of data protection. We regularly audit our partners to ensure ongoing compliance with privacy standards.
Authorized third parties include payment processors, identity verification services, customer support platforms, marketing service providers, and regulatory authorities. We do not sell, rent, or trade personal information for commercial purposes. Any data sharing arrangements include specific contractual obligations regarding data security, processing limitations, and deletion requirements.
- Payment service providers for transaction processing and fraud prevention
- Identity verification services for compliance with know-your-customer regulations
- Cloud service providers for secure data storage and platform hosting
- Marketing partners for promotional campaigns with user consent
- Legal authorities when required by court orders or regulatory investigations
- Professional advisors including lawyers and auditors under confidentiality agreements
5. Data Security Measures
We implement comprehensive technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Our security framework follows industry best practices and is regularly updated to address emerging threats. We maintain multiple layers of security controls including encryption, access management, and continuous monitoring systems.
Our data centers utilize state-of-the-art physical security measures, including 24/7 surveillance, biometric access controls, and environmental monitoring. All data transmissions are encrypted using advanced cryptographic protocols, and we maintain regular security assessments conducted by independent third-party experts. Employee access to personal data is strictly controlled through role-based permissions and regular training programs.
- AES-256 encryption for data at rest and TLS 1.3 for data in transit
- Multi-factor authentication requirements for administrative access
- Regular security audits and penetration testing by certified professionals
- Automated intrusion detection and response systems
- Secure backup procedures with geographically distributed storage
- Employee background checks and mandatory privacy training programs
- Incident response procedures with defined escalation and notification protocols
6. User Rights and Control
We respect user rights regarding personal data and provide multiple mechanisms for individuals to exercise control over their information. Users can access, update, correct, or delete their personal data through their account dashboard or by contacting our dedicated privacy team. We respond to all privacy-related requests within reasonable timeframes and provide clear explanations of any limitations.
Account holders have the right to withdraw consent for marketing communications, request data portability, and object to certain types of processing. We maintain detailed logs of all privacy requests and their resolution status. Users can also request information about the legal basis for processing their data and details about any automated decision-making processes that may affect them.
- Access rights to view all personal data we hold about you
- Rectification rights to correct inaccurate or incomplete information
- Erasure rights to request deletion of personal data under specific circumstances
- Portability rights to receive data in a structured, machine-readable format
- Objection rights to oppose certain types of data processing
- Restriction rights to limit processing under specific conditions
- Withdrawal rights to revoke consent for voluntary data processing activities
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content. Our cookie policy provides detailed information about the types of cookies we deploy and their specific purposes. Users can manage cookie preferences through their browser settings or our cookie management interface.
Essential cookies are necessary for platform functionality and cannot be disabled without affecting service availability. Performance cookies help us understand how users interact with our platform and identify areas for improvement. Marketing cookies enable personalized advertising and are only activated with user consent. We regularly review our cookie usage to ensure compliance with applicable regulations.
- Strictly necessary cookies for authentication and security functions
- Performance cookies for analytics and platform optimization
- Functional cookies for user preference storage and customization
- Marketing cookies for targeted advertising and campaign measurement
- Third-party cookies from integrated services like payment processors
8. Data Retention Policies
We maintain clear data retention schedules that balance operational needs with privacy principles and legal requirements. Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. We conduct regular reviews of stored data to ensure compliance with our retention policies and securely delete information that is no longer needed.
Account information is typically retained for the duration of the customer relationship plus additional periods required for regulatory compliance, dispute resolution, or fraud prevention. Financial transaction records are maintained according to anti-money laundering regulations and tax requirements. Marketing data is deleted when users withdraw consent or after reasonable periods of inactivity.
- Active account data retained throughout the customer relationship
- Closed account data retained for seven years for regulatory compliance
- Financial records maintained according to banking and tax regulations
- Support communications retained for two years for service improvement
- Marketing data deleted upon consent withdrawal or after three years of inactivity
- Security logs maintained for one year for incident investigation purposes
9. International Data Transfers
When transferring personal data internationally, we ensure appropriate safeguards are in place to protect user privacy. All cross-border data transfers are conducted in accordance with applicable data protection laws and international agreements. We implement additional security measures for international transfers and maintain detailed records of all data movement activities.
Transfer mechanisms include adequacy decisions, standard contractual clauses, and binding corporate rules. We regularly review the privacy landscape in destination countries to ensure ongoing protection adequacy. Users are informed about international transfers and their rights regarding such processing activities through this privacy policy and specific consent mechanisms where required.
10. Responsible Gambling and Privacy
Our responsible gambling programs utilize personal data to identify potentially harmful gaming patterns and implement protective measures. This processing is conducted for legitimate interests in player welfare and regulatory compliance. We maintain strict confidentiality regarding responsible gambling interventions and provide clear information about how such data is used.
Self-exclusion requests are processed immediately and maintained in secure databases to prevent circumvention across multiple platforms. We may share self-exclusion data with industry databases and regulatory authorities as required by law. Counseling referrals and support communications are handled with enhanced privacy protections and limited access controls.
11. Contact Information and Complaints
Users can contact our privacy team through multiple channels including email, phone, and secure messaging systems. We maintain dedicated resources for privacy-related inquiries and ensure prompt responses to all requests. Our privacy officers are trained in applicable data protection laws and maintain ongoing professional development in privacy best practices.
Formal complaints regarding privacy practices can be submitted through our internal dispute resolution process or directly to relevant regulatory authorities. We maintain detailed records of all privacy complaints and their resolution status. Users are provided with clear information about their rights to seek redress through judicial proceedings or regulatory enforcement actions when internal resolution is not satisfactory.